Review #14 of Ecosmart

Have you bought a hot water system since you got your quote?Yes
If yes, which supplier did you go with?Ecosmart
What made you choose that supplier over the others who supplied quotes?
  • Best Service
How much did you spend?$3000 to $6000
Value for Money:3*
Quality of System:4*
Customer Service:4*
Is there anything else you would like to tell us about your experience?Salesperson said he had confirmed quote and installation appointment, I was trying to contact him to confirm date and time for installation, when I could not reach the salesperson I ordered a HWS from another supplier, then Ecosmart's plumber arrived and we were unprepared, plumber was very polite and gracious, after some phone calls with the salesperson from Ecosmart I cancelled the second order and Ecosmart's plumber completed installation. Cannot fault plumber's workmanship or attitude, also Ecosmart's electrician is also excellent, but still have feelings of dissatisfaction with Ecosmart's salesperson who didn't return call requesting confirmation of installation appointment.

Review Posted by Anon from NSW on 01 February 2011