Review #5 of Harvey Norman Commercial

Have you bought a hot water system since you got your quote?Yes
If yes, which supplier did you go with?Harvey Norman Commercial
What made you choose that supplier over the others who supplied quotes?
  • Other - see below:
How much did you spend?$3000 to $6000
Value for Money:N/A
Quality of System:N/A
Customer Service:2*
Is there anything else you would like to tell us about your experience?Value for money remains to be seen but price was competitive. Quality of system can only be determined over 36 month or longer timeframe. Communication difficulties with vendor - rarely available. Means I'm chasing. Fitted pipe insulation has no weather protection and unless I resolve that myself it will fall apart within 5 years. This is a certainty as it happened on my aircon pipes. Installers turned up a day early but no kit delivered. Communication problems for sure but didn't impact installation timeframe. Installers supposed to fill in warranty details but no docs provided. Means I'm chasing. Part of the quote was assistance to fill in Fed rebate form. It was emailed after chasing but vendor did not know they have to fill in section 3 & 4. Still chasing.

Review Posted by Fred from ACT on 17 June 2011