Review #19 of Sun Ray

Have you bought a hot water system since you got your quote?Yes
If yes, which supplier did you go with?Sun Ray
What made you choose that supplier over the others who supplied quotes?
  • Other - see below:
How much did you spend?Under $3000
Value for Money:4*
Quality of System:4*
Installation:4*
Customer Service:4*
Is there anything else you would like to tell us about your experience?My system was installed one week, a week later we came home on a very hot day to find hot water pouring off the roof. As far as we could figure the release valve was stuck open releasing all the very hot water which in turn melted the glue holding the guttering onto the downpipe which caused it and a length of pipe to collapse. Called Sun ray and left two messages that night but had to ring again next morning to relate problem. They sent plumber later that day who could find nothing amiss but replaced said release valve and collapsed pipes. Unfortunately he did not check the pipes further along and the next time it rained in the daylight, two weeks later, after several night rainfalls, I discovered that when the pipe collapsed it had also pulled away from the next join where the glue had also melted leaving an open space where all the water from the roof was falling onto the ground and not going into my new tanks that desperately needed to be filled. Overall, love the system, the water has been hot even on the overcast days. Love the booster [which I have not had to use yet] being inside, don't have to negotiate toads at night. Not so crash hot on the loss of water, broken pipes, boiled frogs and scalded dogs feet and the stress to two women alone at night in the country.

Review Posted by Marilyn from QLD on 24 January 2011