Review #26 of Edwards

Have you bought a hot water system since you got your quote?Yes
If yes, which supplier did you go with?Edwards
What made you choose that supplier over the others who supplied quotes?
  • Best Service
How much did you spend?$3000 to $6000
Value for Money:3*
Quality of System:3*
Customer Service:3*
Is there anything else you would like to tell us about your experience?I put Average for each box because there is no way to rate our disappointment so far with this system. The quote we accepted was for supply & install (including plumber & electrician) but they simply delivered the unit and arranged for the plumbers to come. No electrician was arranged and we had to find one at the last minute. Both trades were told to bill us, not the supplier. When I subtract the plumbing and electrical from the quote, I am not left with the figure we were quoted as the cost of the unit - it simply does not add up. We will need to renegotiate what we have to pay to the supplier. We've had very little sunny weather since it was installed, but so far I don't believe we are gaining much hot water at all from the solar panels. The electric booster is very fast to heat to 60 degrees (about 30 mins) but apparently new regulations mean we can't have an on/off switch inside the house to turn the booster on and off and the water is mixed down to a max 55 degrees before delivery to the taps - not hot enough for washing dishes and probably not hot enough for winter showers. With hot water coming from the electric booster only (it seems), if the booster is turned off at the meter box when it cuts out (reaches 60 degrees) we are out of hot water after two showers and one load of washing. This from a 310 litre tank doesn't seem right to me, especially since the booster is not on off-peak rate. So at present my opinion is that we have paid a high price for what is basically an electric hot water system that will cost a fortune to run without the advantage of off-peak rates. Perhaps we'll be a little happier once we've had some summer weather, but it would seem to be a flop for any other time of year. I have to assume we won't be saving money OR electricity use for the majority of the time.

Review Posted by Marion from NSW on 12 October 2010