Review #8 of URECO Solar Hot Water and Heat Pumps Perth

Have you bought a hot water system since you got your quote?Yes
If yes, which supplier did you go with?Ureco Solar Water (WA) Pty Ltd
What made you choose that supplier over the others who supplied quotes?
  • Best Quality System
How much did you spend?Under $3000
Value for Money:4*
Quality of System:4*
Customer Service:4*
Is there anything else you would like to tell us about your experience?I was 'unlucky' and the system installed by Ureco had a leaky panel - presumably a manufacturing default or a mishandling issue. That apparently meant I had to deal with Rheem directly on a warranty claim which took some time to resolve. However this warranty process sucks as it puts all the inconvenience on the customer. Noy happy with Rheem. Considering I bought the system from Ureco and they installed it I did not appreciate the run around of having to deal with another company ie Rheems WA agent. I resisted this run-around but to no avail. Ureco themselves were fantastic and finished the job quickly when Rheem finally approved the claim. Its a pity that the installation didn't go smoothly but that's entirely due to Rheems quality control and poor policies.

Review Posted by Mark from WA on 24 March 2015